Frequently Asked Questions
Everything you need to know about shopping direct from the source at Factory Pricing.
How can you offer such low prices compared to other retailers?
We eliminate the middleman by sourcing products directly from manufacturing facilities. By cutting out distributors and traditional retail markups, we pass those direct savings on to you.
How long does shipping typically take?
Standard shipping usually takes 5-10 business days. Because we ship directly from various supply hubs to keep costs low, delivery times may vary slightly depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If your item is defective or not as described, you can return it for a full refund or exchange. Please ensure the item is in its original packaging.
Do you offer bulk or wholesale discounts?
Yes. While our individual prices are already at factory levels, we offer additional tiered discounts for high-volume orders. Please contact our support team for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secured for your protection.
How can I track my order status?
Once your order has been processed and dispatched, you will receive an email with a unique tracking number and a link to monitor your shipment in real-time.